Great App - Poor Customer Service

The app is excellent, unfortunately the customer service is not. They did not respond at all. The other thing that bothers me is they charge $2.99 more to allow you to copy your data to another device. I upgraded my phone and all my other apps backed up & restored my data except Countdown. Frustrating, especially since their "Sync" option is very difficult to use.

MikeT-NY about Countdown, v4.6